Returns
You have 28 days from the day your order arrives to send it back for a refund or store credit. UK customers can also choose an exchange. Items need to be unworn and unaltered, in their original packaging and with the tags still attached. We don't offer exchanges on international orders.
Return postage is your responsibility, and we can't be held liable for anything lost or damaged on its way back to us. If you choose store credit, we'll email you a gift card once your return has been processed. Please note that store credit can't be switched to a cash refund afterwards, and it's valid for one year from the date it's issued.
What it costs to send something back
| Returning from | Carrier | Cost |
|---|---|---|
| UK, Northern Ireland & Channel Islands | UPS | £10 |
| Europe | UPS | £15 |
| Cyprus, Luxembourg & Malta | UPS | £20 |
| USA & Canada | DHL | £20 |
| Rest of the world | UPS | £35 |
Returns and exchanges within the UK
UK customers can return or exchange using our online returns portal: [RETURNS PORTAL LINK]. Exchanges aren't available on sale items. The postage cost will either come off your refund or be billed to you separately.
- Register your return on the portal and give us a few details about your parcel.
- We'll email you a prepaid label, or a QR code if you'd prefer to drop off without printing.
- Use that label so you aren't hit with extra charges, and hang on to your proof of postage.
Once your parcel reaches our warehouse, allow up to 14 days for it to be processed. If you've asked for an exchange, we'll send tracking details as soon as the new item ships. If your size is no longer available, you'll get a full refund instead. If you owe a balance on an exchange, it can't be paid with Klarna, Clearpay, PayPal or gift cards.
We can't take returns or exchanges of online orders at a store, so please use the portal.
Returns from the EU and the rest of the world
Start your return on our online returns portal: https://returns.nineteen34.com/ The postage cost is taken from your refund or charged separately.
- Register your return and answer a few questions about your parcel.
- We'll email you a prepaid label, or a QR code for printer-free drop-off where it's offered.
- Use that label to avoid extra charges and keep your proof of postage.
Allow up to 14 days for processing once the warehouse has your parcel. If you send your return back by any other method than the ones above, we can't accept responsibility for loss, damage, or any duties, taxes or other charges that arise.